Service Level Agreement

Service Level Agreement

Classification Details Time to first response for issues
Level 1
  • Critical loss of add-on functionality or performance resulting in high number of users unable to perform their normal functions.
Reported during business hours
(Mon – Fri 9:00AM – 17:00PM CEST)
within 4 hours
Level 2 
  • Moderate loss of add-on functionality or performance resulting in multiple users impacted in their normal functions.
within 1 business day
Level 3 
  • Minor loss of add-on functionality
  • Issues encountered in a non-production environment.
within 3 business days
Level 4
  • Product feature questions
  • Product modification or enhancement requests
within 5 business days

Data Security and Privacy Statement

About this document

This privacy statement covers all Atlassian products by MOEWE GbR – Adrian Mörchen, Markus Weigelt („we“) and shows how we use and protect the information that our customers („you“) provide to us. By using any of our products or services, you are accepting the practices outlined in this privacy policy.

This privacy policy applies to both personal information (which can be attributed to a specific individual) and non-personal information that is collected by us. We will not share any information with anyone other than our subcontractors, who are also bound by these privacy practices.

Products

We do not have any access to customer data beyond the information provided by Atlassian Marketplace over the course of evaluating or purchasing our products and are not going to change that in the future. Therefore, we do not use this data for e.g. analysis, except for data anonymized by Atlassian.

Cloud

Our cloud products for cloud version of Atlassian Confluence run on the Heroku cloud platform. Heroku’s physical infrastructure is hosted and managed within Amazon’s secure data centers and utilizes the Amazon Web Service (AWS) technology. The Amazon servers are located in Ireland and Frankfurt (Germany).

Status information about the Heroku cloud platform can be found here: status.heroku.com.

Both Heroku and Amazon have published security statements that you can you can find at the following links:

For check of add-ons licenses we need to store instance and license information. These are stored on Amazon servers in Frankfurt (Germany).

Image Galleries and Sliders for Confluence Cloud

This add-on requires access to the attachments of pages from various spaces over REST API of your Confluence instance. Only attachments according to user rights will be displayed. Content of pages or attachments will not be transported to Heroku cloud platform. All sensitive datas remain on your cloud system.

Support

If you have any problems using our products, you may contact us over contact form. Depending on the issue we may request log files, which you are free to give to us. All log files, including any data that is transferred with them, are only used to analyze and solve your individual issues, nothing further.

Security vulnerabilities

We continuously strive to keep our products and data secure for you. If you detect any security vulnerability, please contact us and we will immediately find a solution to the issue.

Cookies

For products that work with browsers, we may use cookies to store information of the user for the duration of his visit and until his next visit at a later time. A „cookie“ is a small amount of data that is stored on the hard drive of the computer of the user.

Right to Demand Information

You are entitled to request information on the personalized data saved in respect to you, on the origin of this data as well as on the purpose of the processing at any time.

Amendment of Privacy Policy

We reserve the right to amend this privacy policy at any time. In case of any significant amendment you will be informed via email.

Email

Contact data provided by the Atlassian Marketplace over the course of evaluating or purchasing our products will be filed and evaluated. This data will, for instance, be used to send relevant information to you, to make using our products more efficient and fun.

End-User License Agreement (EULA)

This End-User License Agreement (“EULA”) is a legal agreement between you and MOEWE GbR – Adrian Mörchen, Markus Weigelt

This EULA agreement governs your acquisition and use of our software (“Software”) directly from MOEWE GbR – Adrian Mörchen, Markus Weigelt or indirectly through a MOEWE GbR – Adrian Mörchen, Markus Weigelt authorized reseller or distributor (a “Reseller”).

Please read this EULA agreement carefully before completing the installation process and using the software. It provides a license to use the software and contains warranty information and liability disclaimers.

If you register for a free trial of the software, this EULA agreement will also govern that trial. By clicking “accept” or installing and/or using the software, you are confirming your acceptance of the Software and agreeing to become bound by the terms of this EULA agreement.

If you are entering into this EULA agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms and conditions. If you do not have such authority or if you do not agree with the terms and conditions of this EULA agreement, do not install or use the Software, and you must not accept this EULA agreement.

This EULA agreement shall apply only to the Software supplied by MOEWE GbR – Adrian Mörchen, Markus Weigelt herewith regardless of whether other software is referred to or described herein. The terms also apply to any MOEWE GbR – Adrian Mörchen, Markus Weigelt updates, supplements, Internet-based services, and support services for the Software, unless other terms accompany those items on delivery. If so, those terms apply.

Definitions

Software

The Licensor’s standard software products. Its main technical features are described at https://marketplace.atlassian.com/vendors/1211995/moewe. The Software is an add-on to an Atlassian Software (for details, see the technical description)

License Grant

MOEWE GbR – Adrian Mörchen, Markus Weigelt hereby grants you a personal, non-transferable, non-exclusive licence to use the software on your devices in accordance with the terms of this EULA agreement.

You are permitted to load the software (for example a PC, laptop, mobile or tablet) under your control. You are responsible for ensuring your device meets the minimum requirements of the software.

You are not permitted to:

  • Edit, alter, modify, adapt, translate or otherwise change the whole or any part of the Software nor permit the whole or any part of the Software to be combined with or become incorporated in any other software, nor decompile, disassemble or reverse engineer the Software or attempt to do any such things
  • Reproduce, copy, distribute, resell or otherwise use the Software for any commercial purpose
  • Allow any third party to use the Software on behalf of or for the benefit of any third party
  • Use the Software in any way which breaches any applicable local, national or international law
  • use the Software for any purpose that MOEWE GbR – Adrian Mörchen, Markus Weigelt considers is a breach of this EULA agreement

Intellectual Property and Ownership

MOEWE GbR – Adrian Mörchen, Markus Weigelt shall at all times retain ownership of the Software as originally downloaded by you and all subsequent downloads of the Software by you. The Software (and the copyright, and other intellectual property rights of whatever nature in the Software, including any modifications made thereto) are and shall remain the property of MOEWE GbR – Adrian Mörchen, Markus Weigelt.

MOEWE GbR – Adrian Mörchen, Markus Weigelt reserves the right to grant licences to use the Software to third parties.

Termination

This EULA agreement is effective from the date you first use the Software and shall continue until terminated. You may terminate it at any time upon written notice to MOEWE GbR – Adrian Mörchen, Markus Weigelt.

It will also terminate immediately if you fail to comply with any term of this EULA agreement. Upon such termination, the licenses granted by this EULA agreement will immediately terminate and you agree to stop all access and use of the Software. The provisions that by their nature continue and survive will survive any termination of this EULA agreement.

Governing Law

This EULA agreement, and any dispute arising out of or in connection with this EULA agreement, shall be governed by and construed in accordance with the laws of de.

Translate for Confluence

Translate for Confluence

Using Translate for Confluence you can easily localize text from Confluence and your Add-Ons.
InstallDocumentation

Features

The Translate for Confluenc Add-On currently supports the following features Don’t hesitate to contact us, if you are missing a gallery or other feature.

Already Available

  • Collect available translations
  • Provide missing translations
  • Overwrite existing translations
  • Add users as translators

Planned

  • Define “translators” for specific languages
  • Features for content translation
  • Import/Export for easy sharing or professional translations
  • Translation suggestions
  • Automatic scanning of installed add-ons
  • What do you want?

Label Suggester for Confluence

Label Suggester for Confluence

The Label Suggester add-on brings light into your Confluence.

The Label Suggester add-on for Atlassian Confluence generates label suggestions for pages and blog posts based on your content. Multiple factors, like titles, hyperlinks or other highlighted text elements are considered. For English and German contents natural language processing is used to make more accurate suggestions.

InstallDocumentation

User

Users directly get suggestions within the labels dialog and can add the most relevant labels with just a click.

U

Search

Thanks to generated suggestions your content gets better linked and is easier to be found. Build more precise label catalogs and bookmarks.

Efficiency

Enhance your confluence efficiency with faster and easier content labeling. With more precise labeling content can be found more easily and collaboration will be improved.

Image Galleries and Sliders for Confluence

Image Galleries and Sliders for Confluence

Smarter image visualisation with the Image Galleries and Sliders Add-On for Confluence

The Image Galleries Add-On for Confluence from Atlassian allows you to present your attached images even better using some handy macros. Galleries can be shown like grid, column, carousel slider, accordion slider or a before after comparison.

InstallDocumentation

Macros

The Image Galleries Add-On currently supports the following macros. Don’t hesitate to contact us, if you are missing a gallery or other feature.

Image Grid Gallery

Present your attached images using the well-known grid layout.

Features

  • Images are linked to Confluence lightbox
  • Define base size of the images
  • Configure gap between images
  • Use labels to filter images
  • Responsive – Gallery will be viewed in response to device size

Image Column Gallery

Presents your attached images using a column layout.

Features

  • Images are linked to Confluence lightbox
  • Define base size of the images
  • Configure gap between images
  • Use labels to filter for images
  • Responsive – Gallery will be viewed in response to device size

Image Carousel Slider

Present your attached images using a carousel slider.

Features

  • Images are linked to Confluence lightbox
  • Define height of slider and space between slides
  • Use labels to filter images
  • Different options of visualisation e.g. autoplay mode
  • Responsive – Slider will be viewed in response to device size

Image Accordion Slider

Present your attached images using a accordion slider.

Features

  • Images are linked to Confluence lightbox
  • Define height of slider and space between panely
  • Use labels to filter images
  • Different options of visualisation e.g. autoplay mode
  • Responsive – Gallery will be viewed in response to device size

Before-After-Slider

Present your before after work using this handy macro.

Features

  • 5 different effects
  • The slider is by default beneath the images though it won’t hide parts of the images.
  • Dynamic search mask for finding images within the macro browser
  • Responsive – Gallery will be viewed in response to device size

Content Rating for Confluence

Content Rating for Confluence

The Content Rating Add-On boosts quality of content with better feedback from readers for authors.

The Content Rating Add-On for Confluence allows your readers to rate your pages or blog posts using customizable criteria. Author get concrete feedback and can optimize their content. The overall quality of your wiki will improve over time.

Why an alternative?

Like Button

Just an on off button doesn’t give enough feedback on what might be improved within the authors content.

Star Rating

Stars already provide a simple differentiation, but mostly just in 5 steps and only for one criterion.

Comments

Comments allow single users to give concrete feedback for specific content parts, but don’t allow to quickly get an average rating for specific critera.

What will be changed?

Awareness

Thanks to ratings in multiple criteria authors get concrete feedback. Through this they also get more aware of their contents quality and can improve it.

Quality

Constant improvement will lead to more accurate and qualified content of your entire wiki.

Efficiency

A higher quality of your content helps to simplify and improve the knowledge transfer within your company.

Features

Genaueres Feedback

Qualified Feedback

Use multiple criterias to let users give author feedback. Authors gain awareness of what is missing and therefore can optimize their contents. The overall quality of your content will be improved over time..
Genaueres Feedback

Customizable Criteria

Stay with the default rating criteria (Perspicuity, Significance and Structure) or create your own specific ones. For every criterion you can define title, description, order and select a Font Awesome icon.
Genaueres Feedback

Seamless Integrated Modes

The rating modes (Toggle, Knob and Toggle Small) adopt the color scheme of the current space. The rating criteria of your selected mode is seamless integrated within pages or blog posts.

Data security & privacy statement

Image Galleries and Sliders for Confluence Cloud is an add-on for the Cloud version of Atlassian Confluence.

Image Galleries and Sliders for Confluence Cloud runs on the Heroku cloud platform. Heroku’s physical infrastructure is hosted and managed within Amazon’s secure data centers and utilizes the Amazon Web Service (AWS) technology. The Amazon servers are located in Ireland and Frankfurt (Germany).

Status information about the Heroku cloud platform can be found here: status.heroku.com.

Both Heroku and Amazon have published security statements that you can you can find at the following links:

This add-on requires access to the attachments of pages over REST API of your Confluence instance where the Image Galleries and Sliders for Confluence Cloud add-on is used. Content of pages or attachments will not be transported to Heroku cloud platform. All sensitive datas remain on your cloud system.

For check of add-ons licenses we need to store instance and license information. These are stored on Amazon servers in Frankfurt (Germany).

Effective as of August 09, 2016.

Font Icons for Confluence

Font Icons for Confluence

Finally use appealing and descriptive icons in Confluence
Using the Font Icons Add-On for Confluence you can choose from many different icons. Use descriptive icons to better visualize and present your content.
InstallDocumentation

Features

1000+ Icons

1000+ Icons

Choose an icon from one of the following fonts: Devicons, Font Awesone or Ionicons.
Descriptive

Descriptive

Use descriptive icons to visually enhance your content and make it more understandable.
Intuitive Search

Intuitive Search

Use autocompletion to easily find a fitting icon.